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How we work

We are not travel agents. We are travel advisors. We are quite a bit different in that we work for our clients in the travel planning process.  In order to maximize our time and expertise we follow a process with our clients to ensure that your travel needs, and expectations are met.

The first step in the process once you have enquired about a trip is to set up either an in person or phone consultation.  This may be one person, or it may be multiple.  During this consultation we want to get to know you and your travel style.  We ask a lot of questions and explain our planning process.

We then will begin putting together a customized itinerary based on what was discussed during the consultation.  This will be presented to you for review and amendments can be done as needed until we have an itinerary that you fulfill your travel wishes.  At this time, we can secure arrangements with a deposit and our travel management fee. 

Depending on the complexity of a vacation and the number of people, we apply a travel management fee typically from $100 to $350. 

Our Travel management fee includes:

  • Expertly planned vacation itineraries by a travel advisor on your specific destination including personalized immersive authentic experiences and excursions
  • Access to our vetted and insured travel partners and their experiences
  • Monitoring and tracking your flights, cruises, hotels leading for changes in price, amenities, itinerary or schedule changes and resolving any challenges or issues
  • Inside tips and recommendations for each of your vacation destinations
  • A customized app with your day-by-day travel itinerary, destination guides, and e-documents
  • Tracking payments and setting up a monthly payment plan if requested
  • Most importantly, security knowing you’re getting what you pay for!! 

   

        Next in the process is when we begin making reservations and recommendations specific to your trip.  We take care of all of the details for:

  

1.  Transportation from airports, rail stations, ports and city to city, private transfers or group transfers

2.  Customized airline reservations including seat assignments, frequent flyer point use. 

3.  Train tickets or Luxury Rail Journeys

4.  Accommodations including hotels, apartments, villas, home stays and tented camps.

5.  Pre booked sightseeing tickets, private and group excursions and after hour experiences. 

6.  Culinary experiences including dinning reservations, marketing, dinning with locals in their homes, cooking classes and more.

7.  Pre and post- cruise land journeys.

8.  Personalized immersive authentic experiences and excursions from helicopter rides to hiking.

9.  Concierge Services like restaurant reservations or suggestions, golf tee times, spa appointments, babysitting and nannies, private chefs, photographers, and special event tickets. 

10. Travel Insurance -evaluation of the multiple options and find the best value based on your vacation price, destination and covered reasons

 

 

Final payment is usually due anywhere from 6 months to 2 months prior to your departure date.  This varies based on supplier. 

 A few weeks prior to departure we will present you with your final documents, including all reservations and arrangements that have been made.  We offer a mobile APP  that  includes a detailed itinerary, city guides, real time flight updates, instant access to crucial documents, and messaging with your travel    consultant during your trip. Upon your return we will follow up with you to get your feedback and to discuss any future travel needs you may have. 

 

Please remember most travel websites like Expedia and Travelocity also charge fees but wait until you’re at the check-out page to disclose it. We are upfront and clear about any fees we charge you! And we provide services for our fee!

 

But most importantly, our travel advisors are highly trained experts with passion, experience, and  industry connections!